Question 1

Who Do You Work With? What Types Of Businesses Do You Serve?

Accepted Answer

We work with a wide range of jewelry businesses across different stages and markets. Our core partners include wholesalers and distributors, retailers and e-commerce sellers, start-up and emerging brands, as well as sustainability-focused jewelry businesses. Beyond these categories, we also support designers, private-label brands, and regional B2B buyers. To date, we’ve partnered with 3,000+ customers across 40+ countries and regions, helping businesses of all sizes source, customize, and scale their jewelry collections with confidence.

Question 2

Can I Sign A Confidentiality Agreement For Custom Jewelry?

Accepted Answer

Yes, we offer the option to sign a Non-Disclosure Agreement (NDA) for custom jewelry projects. We understand the importance of protecting your intellectual property and sensitive information, and we are dedicated to ensuring that your designs and ideas remain confidential throughout the manufacturing process.

Question 3

What Is Your Minimum Order Quantity (MOQ)?

Accepted Answer

Our minimum order quantity (MOQ) starts at 50 pieces per design. This MOQ is negotiable and can vary depending on the product. We are open to discussions for smaller orders, especially for custom or private-label projects. Our goal is to provide scalable, affordable manufacturing solutions for businesses of all sizes.

Question 4

Who Are Your Clients?

Accepted Answer

Our clients include wholesalers, distributors, start-up brands, retailers, e-commerce sellers, and sustainability-focused jewelry businesses. We serve over 3,000 partners across more than 40 countries, offering high-quality manufacturing solutions and strong collaboration to meet their specific needs.

Question 5

Are you a direct manufacturer or a trading company?

Accepted Answer

We are not just a jewelry manufacturer with over 17 years of experience in Shenzhen, China, but also your long-term cooperative partner, providing end-to-end one-stop services for jewelry customization and wholesale.

Question 6

What certifications do you have?

Accepted Answer

We are committed to quality and compliance. Our products are certified to meet international standards, including ISO9001, SGS, RoHS, REACH, Prop 65, and nickel-free certifications. These certifications ensure that our jewelry is safe, reliable, and made with environmentally friendly practices.

Question 7

Do You Offer Customization?

Accepted Answer

Yes, we accept customization.

Question 8

How Can I Do Custom Jewelry?

Accepted Answer

Just send us CAD or 3D files or images and requirements, our designer will make a drawing first. After you confirmed, we will make the mold and proceed production.

Question 9

How Can I Order?

Accepted Answer

A. Choose the product you like and send an enquiry or contact us by WhatsApp. B. We will reply in 12 hours. C. Confirm the order quantity and prices. Proforma invoice will be provided.You can pay by Paypal, western union, or T/T. D. Arrange production and keep you updated on processing status. E. Buyer checked quality by pictures or videos when goods are ready. F. Shipment. G. After sale service.

Question 10

How About Lead Time?

Accepted Answer

Stock models: Sample order: 3-5 days. Bulk order: 15-20 days; Custom projects: Sample order: 20 days. Bulk order: 25-30 days; For urgent order, lead time can be negotiated.

Question 11

What Are Your Shipping Options?

Accepted Answer

Fedex; DHL; UPS, TNT etc..

Question 12

If Quality Problems Happen, How Should I Do?

Accepted Answer

Just email or call us with your concerns, and we'll offer tailored solutions—including rework, compensation or refund. Our customer satisfaction rate reaches 99.7%.

Jewelry Manufacturing FAQ for Brands, Retailers, and Wholesale Buyers